Privacy Policy
Last updated: February 12, 2026.
Lako Services d.o.o. (hereinafter "we", "us" or "our") is committed to protecting your personal data in accordance with the Law on Personal Data Protection of the Republic of Serbia and the General Data Protection Regulation (GDPR).
Data Controller
Lako Services d.o.o. Novi Sad, Republic of Serbia Email: info@lako.services
Data We Collect
We collect the following data when you use our website: - Full name - Email address - Phone number (optional) - Business name and category - Business address - Website usage data (cookies)
Data Collected Through Bots
When you use our Telegram bots, we collect: - Your platform username - Phone number (if you share it) - Messages you send to the bot - Booking and appointment data - Interaction history with the bot This data is stored on secure servers and used exclusively for: - Processing your bookings and appointments - Sending confirmations and reminders - Improving service quality
GPS Tracking
For logistics solutions, we use GPS coordinates recorded during trip status changes (loading, unloading, completion): - GPS coordinates with photos on status changes - Location records for loading and unloading points The legal basis for processing this data is the contract between Lako Services and the driver's employer. Drivers have the right to: - Be informed about location recording - Access their location data - Request deletion of historical location data
Purpose of Processing
We process your data for the following purposes: - Responding to your inquiries via the contact form - Registering your business in the Lako catalog - Sending registration status notifications - Improving website functionality
Legal Basis for Processing
We process your data based on: - Your explicit consent (Article 12 of the Law) - Performance of a contract or pre-contractual measures (Article 12 of the Law) - Legitimate interest in improving our services
Data Sharing
We may share your data with: - Resend (sending email notifications) - Telegram Bot API (sending notifications) - Cloudflare (website hosting and protection) We do not sell your data to third parties.
Data Retention
We retain your data for as long as necessary to fulfill the purpose for which it was collected. Contact form data is retained for up to 2 years. Registered business data is retained while the account is active.
Your Rights
You have the right to: - Access your data - Rectify inaccurate data - Erase your data ("right to be forgotten") - Restrict processing - Data portability - Object to processing To exercise these rights, contact us at info@lako.services.
Data Request Procedure
To submit a request regarding your personal data: 1. Send an email to info@lako.services with the subject "GDPR Request" 2. In the email, please include: - Your full name - Email address associated with your account - Type of request (access, rectification, deletion, etc.) - Description of the data your request concerns 3. We will respond to your request within 30 days 4. The first request is free; for repeated requests we may charge an administrative fee
Data Security
We implement appropriate technical and organizational measures to protect your data, including HTTPS encryption, secure hosting on Cloudflare, and restricted data access.
Children
Our services are not intended for persons under 16 years of age. We do not knowingly collect data from minors.
International Data Transfers
Your data may be processed outside Serbia through our service providers (Cloudflare, Resend). We ensure such transfers are protected by appropriate safeguards.
Changes to This Policy
We reserve the right to update this policy. We will notify you of significant changes through our website.
Contact
For any questions regarding data protection: Lako Services d.o.o. Email: info@lako.services Address: Novi Sad, Republic of Serbia